You can unlock and access your account by updating your account's payment method and resuming paid status. We do not ask you to pay for the time elapsed in locked mode.
You can downgrade your user account or organization to GitHub Free to continue with the same advanced features in public repositories. For more information, see Downgrading your account's plan.
Unlocking an organization's features due to a declined payment
If your account's advanced features are locked due to a declined payment, you'll need to update your billing information to trigger a newly authorized charge.
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In the upper-right corner of any page on GitHub, click your profile picture.
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Select the account you want to view and then access the "Billing & Licensing" pages:
- Personal accounts: Click Settings, then in the Access section of the sidebar, click Billing & Licensing.
- Organizations: Click Your organizations, then next to the organization, click Settings. In the organization sidebar, click Billing & Licensing.
- For enterprises, click Your enterprises, then click the enterprise name. Click the Billing & Licensing tab at the top of the page.
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From the list of "Billing & licensing" pages, click Payment information to display full details of your payment method.
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To edit your payment method:
- Bank card or PayPal: In "Payment method", click Edit to update your payment information.
- Azure subscription: Under "Azure subscription", click to edit your subscription or to remove your subscription. See Connecting an Azure subscription.
Note
You may see an authorization hold on your provided payment method once it's updated or after accruing significant usage of metered services. Authorization holds are temporary and are released as quickly as possible.
If the new billing information is approved, we will immediately charge you for the paid product you chose. The account will automatically unlock when a payment has been successfully processed. Payments may take up to 24 hours to process.