Skip to main content

Billing troubleshooting

Learn how to debug billing problems and resolve them.

Troubleshooting a declined credit card charge

If the credit card you use to pay for GitHub is declined, you can take several steps to ensure that your payments go through and that you are not locked out of your account.

Unlocking a locked account

Your account's paid features are locked if your payment is past due because of billing problems.

Troubleshooting license usage for GitHub Enterprise

You can troubleshoot license usage for your enterprise by auditing license reports.