About unexpected license usage
If the number of consumed licenses for your enterprise is unexpected, you can review your consumed license report to audit your license usage across all your enterprise deployments and subscriptions. For more information, see Viewing usage for your GitHub Enterprise plan and Viewing usage for your GitHub Enterprise plan.
If you find errors, you can try troubleshooting steps.
For privacy reasons, enterprise owners cannot directly access the details of user accounts unless you use Enterprise Managed Users.
See License usage for GitHub Enterprise for detailed information about how consumed licenses are calculated
Troubleshooting consumed licenses
To ensure that the each user is only consuming a single seat for different deployments and subscriptions, try the following troubleshooting steps.
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To help identify users that are consuming multiple seats, if your enterprise uses verified domains for GitHub Enterprise Cloud, review the list of enterprise members who do not have an email address from a verified domain associated with their account on GitHub Enterprise Cloud. Often, these are the users who erroneously consume more than one licensed seat. For more information, see 查看企业中的人员.
注意
To make troubleshooting easier, we recommend using verified domains with your enterprise account on GitHub Enterprise Cloud. For more information, see 验证或批准您企业的域.
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After you identify users who are consuming multiple seats, make sure that the same email address is associated with all of the user's accounts. For more information about which email addresses must match, see License usage for GitHub Enterprise.
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If an email address was recently updated or verified to correct a mismatch, view the timestamp of the last license sync job. If a job hasn't run since the correction was made, manually trigger a new job. For more information, see Syncing license usage from GitHub Enterprise Server to Cloud.
If you still have questions about your consumed licenses after reviewing the troubleshooting information above, you can contact GitHub 支持 through the GitHub 支持门户.